Returns & Exchanges

At Dr.Melaxin, your skin's satisfaction is our priority, which is why we offer a 30-day window for returns or exchanges on products that do not meet your expectations. Items must be returned in their original packaging to ensure a smooth processing experience and a full refund to your original payment method.

1

Initiate Your Request

Contact our dedicated customer support team via email with your order number and the specific reason for your return or exchange.

2

Prepare the Package

Securely pack the items in their original box, ensuring all protective seals are intact and including a copy of your packing slip.

3

Ship to Dr.Melaxin

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location within 7 days of approval.

4

Quality Inspection & Refund

Once our laboratory team verifies the returned goods, we will process your refund or dispatch your replacement item within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing